Footer V2 – Shipping Policy | CMY Cubes

V2 – Shipping Policy

Thank you for visiting and shopping at Orbital Structures PTY LTD. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time 

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 2 days. We will contact you for some reason if there are any delays.

However, some orders may ship within as few as 1 and some may take up to 3 days.

Domestic and International shipping

Orbital Structures PTY LTD ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at hello@cmycubes.com.

Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Standard Shipping

The order will arrive within 14-30 business days. Standard Shipping costs $5 for Australia & $10 Worldwide.

Please note:

  • Business day means Monday to Friday, except holidays.
  • Orders are not shipped or delivered on weekends or holidays. 
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • Products may be delivered in separate shipments.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
  • Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
  • Due to COVID-19 &/Or other natural disasters out of our control, packages to and from our facility in Sydney, Australia may be delayed. We appreciate your patience during this time.
  • We will not be responsible for wrong shipping address if you provide incorrect information.

Tracking Options

Orbital Structures PTY LTD aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 

All orders delivered within Australia automatically have tracking.

International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Orbital Structures PTY LTD is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

Damages

 If there is any damage to the packaging on delivery, contact us immediately at hello@cmycubes or contact Australia Post [https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item].

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Orbital Structures PTY LTD politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello@cmycubes or contact Australia Post [https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item] to report missing or lost packages.

If unsuccessful delivery attempts occur or if your package is not collected from the deposit after unsuccessful delivery attempts, the package will be shipped back to us. If you wish for us to resend it to you, we will charge the standard shipping fee of $10 again. If this happens and you'd like to return your order, you will have to wait for us to receive the package before we issue any refunds.

If your parcel hasn't been delivered after the estimated time of arrival, please let us know and we will file a claim at the post office so they can try to locate it. Sometimes, the post office can take up to 2 months to solve the claim and give us a resolution.
This means that we can not issue any refunds or resend any orders before having a final resolution where the parcel is located and/or has been shipped back to us.

Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://cmycubes.com/pages/faq, or contact us at hello@cmycubes or contact Australia Post [https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item].