Using Your NDIS Funds with CMY Cubes

At CMY Cubes, we're dedicated to supporting individuals with disabilities by providing innovative products that enhance learning, sensory engagement, and therapeutic experiences. Our offerings align with the National Disability Insurance Scheme (NDIS) to ensure participants can access our products through their plans.

Note: We do not lodge to plan providers. Please submit your invoice to your plan provider within 24 hours.

If you want to pay upfront to have goods dispatched immediately, then order normally and DO NOT use the process below.

How to Order Using NDIS Funds

NDIS Support Categories

CMY Cubes is proud to offer products that fall under the following NDIS support categories:

  1. Assistive Equipment for Recreation (0112): Our sensory cubes and related products serve as assistive tools designed to promote recreational engagement, cognitive development, and sensory stimulation.
  2. Innovative Community Participation (0116): We provide unique resources that encourage creative exploration and community involvement, aiding participants in developing new skills and enhancing social interactions.​

Self-Managed Participants

If you are self-managing your NDIS funds:

  1. Place your order and pay upfront on our website like a normal purchase.
  2. After checkout, you’ll receive an order confirmation email.
  3. In that email, click “Edit or view my order” to access your Order Status page.
  4. On the Order Status page, click “Download invoice” to generate your PDF invoice.
  5. Submit the invoice through the NDIS portal for reimbursement.

Plan-Managed Participants

If your NDIS plan is managed by a Plan Manager:

  1. Add your items to the cart and proceed to checkout.
  2. IMPORTANT: Enter the participant’s NDIS number in the “NDIS Number / Company” field under Delivery Details.
  3. At checkout, select “NDIS (Plan Managed)” as your payment method.
  4. Complete your order. You will receive an order confirmation email.
  5. In the email, click “Edit or view my order” to open your Order Status page.
  6. From there, click “Download invoice” and forward it to your plan manager for payment.
  7. Once payment is received, we will ship your order.

NDIA/Agency-Managed Participants

If your NDIS plan is agency-managed by the NDIA and your order is $1,000 or more, we can lodge the claim for you:

  1. Email us at hello@cmycubes.com with the following:
    • Participant’s full name
    • NDIS number
    • Product(s) you'd like to order
    • Delivery address
  2. We will create a Service Booking in the NDIS portal.
  3. Once approved and payment is received from the NDIA, we’ll ship your order.

For orders under $1,000, we recommend arranging payment via a self- or plan-managed option.

I forgot to add my NDIS number during checkout!

No problem! Please reply to your order confirmation email or contact us directly with your NDIS number and the participant's full name. We’ll update your invoice accordingly.

Do you ship before receiving payment from the plan manager or NDIA?

No. All NDIS orders are shipped after payment has been received, unless you are self-managed and pay upfront.

Can I combine in-stock and pre-order items in my NDIS order?

Yes, but please note that we do not split shipments. Your full order will be shipped once all items are in stock.

What happens if my plan manager declines payment or delays it?

We recommend confirming payment approval before placing your order. If an invoice remains unpaid after a 14 days, the order may be canceled. Reach out to us if you're experiencing delays.