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Please read the FAQ's below. If you can't find the answer you are looking for please contact us at the bottom of the page!

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What is a CMY Cube?

Explore subtractive colour mixing with the CMY cube.Opposing sides are coloured cyan, magenta or yellow. Rotating the angle from which the cube is viewed, varies the degree to which specific frequencies of cyan, magenta, and yellow are filtered from white light, resulting in a unique, cube-specific spectrum of colours. This process is called "subtractive colour mixing".

The internal geometry of the solid shape has an intermediate level of reflectance over the visible light spectrum. This means that when white light reaches a face of the cube, a portion of that light passes through the face, while the remaining light is either reflected or absorbed. Light reflecting off of the outside faces of the cube is what gives us the cyan, magenta, and yellow colours of the spectrum while the material coating each face absorbs the other frequencies. The light that passes through the material retains only the band of frequencies not otherwise absorbed.

When this passed-through light makes contact with a different face pair, the process repeats, this time the material absorbs a different band of frequencies. The light that remains is a unique colour, specific to the conditions that created it. Starting with pure white light, the CMY cube can create dozens of unique colours.

Where can I find the sizes of your products?

For your convenience, CMY Cubes provides a 'Size Guide' located adjacent to the size selection for each of our products. This guide is specifically designed to assist you in better understanding the sizing of our products. By clicking on the 'Size Guide', you can find detailed information on the measurements of each product.

CMY Cubes

Do you accept NDIS payments?

Yes! CMY Cubes proudly supports NDIS participants. We accept orders from self-managed, plan-managed, and agency-managed participants.

We’ve created a detailed NDIS Info Page that explains how to order depending on how your plan is managed, what categories our products fall under, and how to access your invoice.

👉 Click here to view our NDIS Information Page

What is a pre-order?

When demand for our products is high, it's quite common for us to sell out before the next round of inventory arrives at our fulfillment center. If this happens, we'll put up for pre-order any items that have sold out before they arrive. We know when our stock will be delivered, so the following date in brackets is the anticipated delivery date. All purchases will be sent to customers on that day. This allows consumers to reserve their favorite CMY Cube and ensures they receive their desired CMY Cubes of dreams.

General Shipping and Delivery

CMY Cubes is based in Sydney, Australia, and we ship worldwide.

We pack and dispatch orders quickly. However, we are not responsible for delays caused by postal services or customs processing.

Uncollected or Returned Parcels

If a package is returned to us due to failed delivery or because it was not collected, we will charge a $10 USD reshipping fee if you would like it resent.

If you prefer a refund instead, we must first receive the package before processing your return.

Lost or Undelivered Parcels

If your parcel has not arrived after the estimated delivery timeframe, contact us so we can open an investigation with the carrier.

Postal investigations may take up to 2 months.

We cannot offer refunds or replacements until the investigation is complete and the parcel is confirmed as lost or returned.

Responsibility for Fees

CMY Cubes is not responsible for any import taxes, customs duties, or fees that may apply in your country.

Pre-Order Items

Items marked "PRE-ORDER" are not in stock and will ship once restocked. Restock times are estimated at 15 to 30 days.

Expected ship dates are listed in the product description, but are approximate.

If you need a product by a certain date, please email us before placing your order.

Orders containing both in-stock and pre-order items will be held and shipped together once the pre-order is available.

Shipping within Australia

Please note orders are typically dispatched within 1-3 business days of purchase. Please kindly allow for additional dispatch time during busy periods such as sale periods. Although we do our best to send out orders in a timely manner, we cannot be held responsible for any delays with Australia Post.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Friday).

Standard Postage (Australia Post): $12 AUD OR FREE on domestic orders above $75 AUD

Metro Areas | Typically 3-5 business days shipping

Rural Areas or to WA | Typically 5-10 business days shipping

Express Postage (Australia Post): $20

Metro Areas | Typically 1-3 business days shipping

Rural Areas or to WA | Typically 3-7 business days shipping

Please note Express Postage relates to shipping time only, our typical dispatch time applies to all orders.

Shipping to Globally

Shipping & Delivery Information

Dispatch Times

Most orders are dispatched the same or next business day. Please allow additional dispatch time during busy periods such as sales or holidays.

Orders placed over the weekend or on a public holiday will be processed and shipped on the following business days, Monday to Friday.

We always aim to ship promptly, but delivery delays by carriers are outside our control.

Shipping Options & Costs

Standard Shipping (Australia Post)

$10 USD or FREE on domestic orders over $50 USD

Estimated delivery: 7 to 10 business days worldwide

Express International Shipping (Australia Post)

$20 USD

Estimated delivery: 7 to 10 business days worldwide

Express International Shipping (UPS)

$50 USD

Estimated delivery: 3 to 7 business days worldwide

Import Taxes & Customs Fees

You are responsible for any local import taxes, duties, or customs fees your country may charge.

If your order is returned to us because these fees were not paid or the package was not collected in time, we will:

• Contact you to confirm you are willing to pay any applicable fees and collect the package

• If you purchased shipping protection, we will resend the order once for free

• If you did not purchase shipping protection, or if the free resend has already been used, a $10 USD reship fee will apply

For Customers in Brazil, China, South Korea, Italy, or Mexico

To ship your order, we need your local Tax ID.

If you were not prompted for it at checkout, please email your Tax ID and order number to hello@cmycubes.com.

We cannot ship your order without this information.

Address Edits & Order Changes

You have a 2-hour window after placing your order to make any changes, including address updates.

After this window, please email hello@cmycubes.com. We will do our best to help, but we cannot guarantee changes can be made in time.

Help, I think my order got lost or hasn't been delivered.

Think your order might be lost in transit? For international deliveries (not including the USA) Australia Post quote us 10-20 business days for delivery, but sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date. If your item still hasn’t been delivered within 30 days, please contact us and we can launch an investigation with Australia Post.

*Please note:Once we pass your CMY Cube order to Australia Post, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by Australia Post. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Returns & Exchanges

FAULTY ITEMS/WARRANTY:
These cubes are a bespoke handmade product and are fragile, they are for educational use and not a toy. 3 sides of the cube are coated in a fragile film and 3 sides are uncoated. Sliding the cube around on a surface can damage or start to peel the film off. When handling, try to not touch the edges or corners of the cube as to not damage the film. If the film does begin to peel at the edges, very carefully lightly press the film back against the cube. Some very light defects/scratching/peeling can occur to the cube during handmade production, this will not effect the educational use of the product.

If your cube has arrived noticeably faulty, please contact customer service immediately to organise an exchange and complete relevant documentation.Please note that normal wear and tear is not considered a product fault.

RETURNS:
Please choose your order carefully as all sales are final and we do not exchange or refund for change of mind (including unwanted gifts, wrong selection etc.) Product dimensions and details are listed on the product's page to provide as much information about the product as possible prior to purchasing.Our dedicated customer care staff are our product experts, and are always available to assist with questions or enquiries.

I need to cancel or change my order!:
Made a mistake? Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.We offer changes and cancelations within 2 hours of your purchase.If 2 hours has passed since you made the purchase, you will need to go through our refunds process. As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

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